Hewlett-Packard (HP) Technical Support Fails to Support Printers – Focus on HP OfficeJet 4650 – Product Review by MSG-SuperTeck (2018)

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Hewlett-Packard (HP) Technical Support Fails to Support Printers – Focus on HP OfficeJet 4650 – Product Review by MSG-SuperTeck (2018)

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2018 HP Climbing Up About Consumer Satisfaction After All-Time Low 2014 – Focus on Printers – Author Keith E Torkelson, MS
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Specs Briefing

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Presenting Problem

This review focuses on our latest problematic HP Printer, HP-4650.  Basically the Scan Utility (Window) will not fit on our Dell Latitude 2100.  Our Dell Latitude has a small 10.1” display.  We only have two Screen Resolution Options: 1024x600 and 800x600.  We toggled back and forth and more of the Scan Utility fits with the 1024x600.  On two separate calls HP Phone Support indicates that this is Dell problem and not theirs.  We insist that it is an HP Software issue.  For the HP-4650 HP redesigned the Printer Software so that the Windows have bigger characters to make it friendlier for the hard of seeing.  A prior install of HP Printer Software on our Dell was that for the HP 6835.  As you can see in the photos below the HP 6835 Scan Utility Window fits nicely on our Dell. 

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Summary Evaluation – Phone Support

[INSERT HP STANDARD SUPPORT EXPERIENCE SUMMARY IMAGES]

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Intention – Publish Before Next Call

We wanted to organize our thoughts before we call HP Phone Support again. 

 

HP Declines to Support

We just purchased this HP 4650 this month (January, 2018).  So far HP Declines to Support our New Printer.  The second of two calls the HP Tech Gal indicated that we needed to call Dell to help us toggle the Screen Resolution.  What we would like to do is publish this, call HP, and give them the link so they can review this Case. 

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Satisfaction Summary

In 2014 our Satisfaction with HP reached an all time low.  We scored them on a 0-10 Scale an Average of Zero (0).  The HP-4650 right now is at a four (4).

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Summarize Last Five Years (Satisfaction)

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Frequent Flyer

Since 1982 we have purchased more than nineteen (19) HP Product: Desktops, Printers, and Laptops.  We have spent more than $5000.00 on HP Products used for personal and business needs.

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[INSERT IMAGES OF CANCELLED CHECKS]

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First Payment on HP-8776C (Circa 2000) with Extended and Software

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Second and Final Payment on HP-8776C

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Sample Photo – HP-8776C

This machine was retired after serving our needs for about ten (10) years.  It was retired completely functional.  We donated it to a local Goodwill Program that helps disabled people learn repairing Personal Computers.

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HP 8776C in Goodwill Donation Bin

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TSWB-Total Satisfaction With Bundle

Bundle Definition

We here at MSG-SuperTeck define a bundle as the total experience: Hardware, Software, and Product Support.

 

Outline

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Investment With HP
Images

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Special Topics

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Alignment

Orientation

Color Cartridge

Serial Numbers

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Near Complete List of HP Products we Purchased (3 Tables)

HP Products I Have or Currently Still Own

Satisfaction Assessment Index (SAI)

13_SuperTech_HP_6700_14080802_Review V2018

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List of HP Products – Loyal to HP for Over Thirty Years

HP Products I Have or Currently Still Own – Satisfaction Assessment Index (SAI)

Frequent Flyer Table 1 of 3 (Proof of Concept)

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Description	Timeframe	Satisfaction (TSWB)
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HP Calculator (High End)	1982	High (10)
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HP8776C	2000	High (8)
HP DeskJet 5650	2002	Moderate (6)
HP m480n Desktop	2004	Moderate (6)
HP ZT1180 Laptop	2003	High (9)
HP OfficeJet 5600 All-in-One – Home Business Office	2005	High (9)
HP OfficeJet 5600 All-in-One – At Our Family Business	2005	High (9)
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HP OfficeJet 5600 All-in-One - At Our Family Business	2006	High (9)
HP Super Desktop Media Center TV m7350n PC	2007	Moderate (7)
HP g6 Laptop	20110114	Moderate (7) (Separate: g6 shortcomings)
HP dv1000 Laptop	2013	Second Hand – High (10)
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Total Devices = 11		SUM = 90 AVG = 8.2 PERCENT = 81.8
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Table – Evidence that we here at MSG-SuperTeck have established a frequent flyer relationship with HP – Quick Satisfaction Grades: Last Reviewed: 20180128-SUN: Hardware – Software – Service Window: 1982-2013

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Frequent Flyer Table 2 of 3 (Proof)

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Description	Timeframe	Satisfaction (TSWB)
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HP OfficeJet 6700.01 Home Machine	20140216	Low [Lemon] (0) 20140809 6800.01 Swapped
HP OfficeJet 6700.02	2014	Failed due to feed issues (0) Abandon 6700 Line
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Total Devices = 2		SUM = 0 AVG = 0.0 PERCENT = 00
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Table – Evidence that we here at MSG-SuperTeck have established a frequent flyer relationship with HP – Quick Satisfaction Grades: Last Reviewed: 20180128-SUN: Hardware – Software – Service Window: 2014

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Frequent Flyer Table 3 of 3 (Proof)

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Description	Timeframe	Satisfaction (TSWB)
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HP AC163 Laptop	201511	High (9)
HP OfficeJet 6815 Home Machine	2015	Poor for 6815 (2) > Swap for HP 6835 DOP @ Microcenter 20150829-TH
HP OfficeJet Pro 6835 Office Machine	2016	6835 has serious glitches (4)
HP OfficeJet 6830 Office Machine	2015	Fails on the second set of cartridges “Print Head Error” (0) DOP @ Microcenter 20150831-M
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HP Envy 4520	20170901	DOP 20170901 – Testing (6) 2 Year Replacement
HP OfficeJet 4650	2018	DOP 20180105-F (4) 3 Year Replacement
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Total Devices = 6		SUM = 25 AVG = 4.2 PERCENT = 42
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Table – Evidence that we here at MSG-SuperTeck have established a frequent flyer relationship with HP – Quick Satisfaction Grades: Last Reviewed: 20180128-SUN: Hardware – Software – Service Window: 2015-2018

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[INSERT IMAGES IN SCOPE OF THIS PRINTER]

MSG's Avatar on This One

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We had high hopes this printer would be user friendly

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Dell Latitude 2100 Desktop

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HP OfficeJet 6800 Series Scan Window Fits

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HP 4650 Scan Window Does Not Fit

The Scan Button is Off The Screen on the Lower Right Side (Or Bottom Right)

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Special Topics

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Landscape

We ask you which is the best landscape orientation?  Punch holes at the top or punch hole at the bottom.  In general it is usual and customary to have the punch holes at the top.  By default the HP 4650 places the punch hole side at the bottom.  We still have yet to discover how to flip this printer default landscape orientation in Word, Excel, Adobe PDF or Corel PDF.

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Alignment

Alignment is best only requested when swapping a cartridge.  If the printer wishes you to align it, the printer will block printing with an annoying pop-up.  At lease there is an option that if you have an alignment page on hand it will let you skip to the second or scan step.  Make note that the process will reject an alignment page created on pre-punched paper.

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Color Cartridge

FYI – “The HP OfficeJet 4650 is an all-in-one inkjet printer with scan and copy functions, an automatic document feeder and built-in faxing. It works with Windows and Mac OS. The multi-color ink cartridge must be replaced when a single color runs out.”

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Serial Numbers

HP Product serial numbers are located on the unit itself and the original box.  The one on the box for this unit is Ten Characters Log whereas the one on the box is longer.  When we gave HP Phone Support the one from the box the Tech stated:  The machine is not in my database.

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A Few Fixes We Looked Into

[INSERT IMAGES]

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20180128-SUN: Close Report

[IMAGES]

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Review - HP 6800 Build Fits on Dell Screen

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HP 4650 Build Fits on HP Laptop with Larger Screen

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HP 4650 Build Does not Fit on Dell Latitude with 11" Screen

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#Lemon

#Printer

#HP

#LemonPrinters

#Failure

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Veterinary Medicine – Liver Physiology – Exam Results (1992) for Keith E Torkelson, MS

Blogger Title

Veterinary Medicine – Liver Physiology – Exam Results (1992) for Keith E Torkelson, MS
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Google Plus Information

UC Davis Vet Med Liver Physiology Exam Sample by student Keith Torkelson for Doctor Bruss – Wonderful Memory – Outcome = 93.1% & Includes Rate My Professor
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FYI - Query In Scope – ‘uc davis one health” using Google Images
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Exam First Method (EFM)

This will probably be the final UC Davis publication with our course material published first.  We want to emphasis the journey between and what’s happening now.

20180126-F: Charter Information

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Specification	Note	Detail
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Name of the report	UC Davis	Veterinary Medicine
Student Description	Avian Scientist Pathologist	Keith Torkelson Pre-Med
Date of the Assessment	Fall, 1992
Class (Course)	Vet Med	Liver Physiology PHC 220
School	The University of California Regents	At Davis
Teacher – Professor	Bruss (Course Master)	Outcome – 260-18 = 242 93.1% Low A
Who was the exam for?	Us our cohort Veterinary Medicine Students	Approx 120 students This gets complicated
What does the exam evaluate?	Diagramming – Problem Solving - Vocabulary	Using Correct Units
How was the exam delivered?	Looks like he or his staff used a Word-processor	On paper – obviously I kept a copy Note about the staple
Insight Brief	[SEE BELOW]
Length	6 + 1 pages	Key – None provided
Why share?	Digital Preservation
Blog	The Torkelson Saga
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Last Reviewed: 20180126-F: UC Davis Professional Physiology Exam
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Note about the staple mark

Often times with courses exceeding one hundred (100) students the professor bursts the exam and assigns their Teaching Assistants (TA) a page or two to grade.  The staple mark indicates that this exam was keep intact for grading.
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Community Partner(s)

[INSERT FIRST RUN IMAGE FOR BETTER QUALITY]

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20180126-F: Insight Brief – Liver Physiolog

Fall of 1992 would have been during my second return to UC Davis Vet Med after our second medical leave.  We are not sure why Time (TGTU) brings us back here yet we are going to ponder overnight.  In 1983 as an undergraduate we decided to place delivering product before sleeping.  In 1988 it caught up to us.  After medical leave of about one year we returned to Vet School for the next fall.  We repeated the same behavior that landed us ill in 1988.  This time while depriving sleep we didn’t last 5-years, rather, it took two quarters.  We still didn’t know we had a major problem with getting adequate rest and sleep. 

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Lesson Learned – If your goal is causing you to get ill you might have to alter or surrender your goal.  Now let’s return to Liver and Professor Bruss.  We plan to follow up with our course final.  We earned an A- this course.  During the quarter we met one-on-one with “Bruss” at least once.  After discussing “Liver” with him he had high hopes for us.  When we went to his office to collect up our graded final he indicated his slight disappointment.  We will address our Lab experience when we post our Final Exam.  Our calculations indicate Doctor Bruss for us is a 4.3 Star Professor yet we still feel he earned an A or 5.0 Stars.

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FYI - Michael Bruss - Faculty

http://faculty.vetmed.ucdavis.edu/faculty/mlbruss/default.html

Professor Emeritus Email: mlbruss@ucdavis.edu - Department of Anatomy, Physiology and Cell Biology School of Veterinary Medicine University of California Davis, CA 95616. Phone: (530) 752-1174. Fax: (530) 752-7690. Research. Ruminant physiology; ruminant diseases. Ruminant nutrition. Liver function…

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FYI

Department of Physiology and Membrane Biology | UC Davis Health

http://www.ucdmc.ucdavis.edu/physiology/

Undergraduate course on the 'Physiology of Cannabis'.

http://www.ucdmc.ucdavis.edu/physiology/faculty/index.html

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FYI – “Rate My Professor”

http://www.ratemyprofessors.com/ShowRatings.jsp?tid=1459608

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5 Star Scale – 5.0 Star Best - Bruss

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#	Specification	Star	Note
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	Overall Quality (Approximate)	4.3	Result of CALCS below
1	Would Take Again	4.5	We would take an intensive Liver Lab the included lab test design
2	Level of Difficulty	4.5
	Hotness	N/A
3	Tough Grader	4.0	No because he uses keys or rubrics
4A	Amazing Lectures	4.5
4B	Amazing Labs	5.0	Cathaterize the common bile duct on a rabbit (Surgery)
5	Hilarious	3.0	He is not super funny We are not certain if this matters
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	Overall Quality (CALC)	25.5/30 = 85%	4.3 Star Equivalent
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Last Reviewed: 20180127-SAT:  Rate My Professor for UC Davis’ Professor Bruss

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Related – Legacy Reports

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Keith Torkelson's - One Health and the World Food Problem ... (2015)

http://ktork46.blogspot.com/2015/03/keith-torkelsons-one-health-and-world.html#!/2015/03/keith-torkelsons-one-health-and-world.html

Mar 1, 2015 - Keith Torkelson's One Health and the World Food Problem Suggested Reference: Veterinary Medicine and Human Health (Schwabe) Update: October 9, 2017 - USDA Slaughter Inspector Training (1996). Update: March 13, 2015 - To Gallery Update: May 20, 2015 - PreSell for Animal Magic Post

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The Torkel Saga 2059: Peter Gabriel In! - By Keith Torkelson – M.Sci ...(2017)

http://the-torkel-saga-2059.blogspot.com/2017/06/peter-gabriel-in-by-keith-torkelson.html

Jun 23, 2017 - Peter Gabriel In! - By Keith Torkelson – M.Sci. and AVEY (2017). Peter Gabriel http://ktork46.blogspot.com/2013/01/keith-torkelson-curriculum-vitae.html

20170621-W: Set List for an “In” Concert - I Have the Touch. Selling England by the Pound. Dolce Vida. Animal Magic. I Grieve.

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Gallery At The End Method (GATEM)

Venn Diagram - One Health

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Some Good Memories

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Professor Bruss

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Gals at the End

Coming Next

Make A Deal With God (P3D)

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#Kwashiorkor

#Marasmus

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