Charter Information
Keith Edward Torkelson, MS –
LiveX – Christmas Report Card 2016
Grade Your Health Network – Quality Assurance in Health Care
Grade Your Health Network – Quality Assurance in Health Care
Class – Freer Contract
Discipline – Quality Assurance
Discipline – Quality Assurance
Number – K12-3
Teacher - Freer
Teacher - Freer
Term – 1967 Design
Submitted for Partial Credit
Method – Gifted Minor Prep
Submitted for Partial Credit
Method – Gifted Minor Prep
Date Posted – December 10, 2016
Name of Blog – TheTorkelSagas
Number of Parent Documents (Parts) = About 5
Approximate Number of Typewritten Pages = About 27
Name of Blog – TheTorkelSagas
Number of Parent Documents (Parts) = About 5
Approximate Number of Typewritten Pages = About 27
Charter Hub Link - 20161207-W:
http://ktork46.blogspot.com/2016/12/keith-e-torkelson-ms-revisits-third.html#!/2016/12/keith-e-torkelson-ms-revisits-third.html
#MGM
Acronyms – For The Whole (Superset)
#MGM
Acronyms – For The Whole (Superset)
Acronym
|
Meaning
|
||
AMB
|
As Measured By (MSG)
|
||
ANON
|
Anonymous
|
||
AOG
|
Attitude Of Gratitude (MSG)
|
||
BND
|
Brand New Day
|
||
CCCHC
|
Central City Community Health Center
|
||
CMS
|
What is Centers for Medicare & Medicaid Services
|
||
COPD
|
Chronic Obstructive Pulmonary Disease
|
||
CRC
|
Christmas Report Card (MSG)
|
||
CSW
|
Certified Social Worker
|
||
DMD
|
Dentist
|
||
EQRS
|
External Quality Review Specialist
|
||
FYI
|
For Your Information
|
||
GIK
|
Gifts In Kind (MSG)
|
||
HDFA
|
HEDIS Driven Fitness Assessment (MSG)
|
||
HDFS
|
HEDIS Driven Fitness Score (MSG)
|
||
HEDIS
|
The Healthcare Effectiveness Data and Information Set
|
||
HRE
|
Health Related Engagement (MSG)
|
||
LAW1
|
MSG Division-08 (MSG)
|
||
LCSW
|
Licensed Clinical Social Worker
|
||
LMFT
|
Licensed Marriage & Family Therapist
|
||
LOG
|
Letter Of Gratitude (MSG)
|
||
MDOC
|
Doctor On Call (MSG)
|
||
MFT
|
Marriage & Family Therapist
|
||
MSG
|
Mentalations Solutions Group
|
||
MSG-I
|
MSG - Independent
|
||
N/A
|
Not/Applicable
|
||
NATO
|
Not Able To Observe
|
||
OC-HCA
|
Orange County – Health Care Agency
|
||
PCP
|
Primary Care Physician
|
||
PRN
|
As Needed
|
||
QSM
|
Quick Score Method (MSG)
|
||
R
|
Retrograde/Retroactive
|
||
RN
|
Registered Nurse
|
||
RUF
|
Results Up Front (MSG)
|
||
RYA
|
Rate Your Attorney (MSG)
|
||
RYD
|
Rate Your Doctor
|
||
SNTs
|
Special Needs Trusts
|
||
SOA
|
Substances Of Abuse
|
||
TBRA
|
The Bethany Rocks Assessment (MSG)
|
||
UKN
|
Unknown
|
||
Matrix – Acronym Superset
Results Up Front (RUF) - Feature
As you will see we feature doctor TQN (Dermatologist) in our results up front section. This Christmas Report Card idea was born out of the idea to share our gratitude with our highest performing doctor. History - We first shared with doctor TQN for Christmas 2014 via a hand delivered Christmas Card. One of TQN’s strongest features was and is informed consent.
Comparative Reports
In two reports we have evaluated four of our doctors: BSL 2016 (1) - TQN 2016 (2) - CM 2016 (2) - Boyce 2016 - TQN 2016 (1)
Parent Document
07_BND_Comparative-Review_16090801_MD
MD Report Card and Gratitude for 2016 (Christmas Report Card)
Parent Document
Legacy - This Year’s Feature Doctor
Giving In-Kind
Attitude Of Gratitude (AOG) – Spiritual Principle.
Rate Your Doctor
Promising Practice
Christmas Report Card (CRC) Versions
Quick Score Method (QSM)
Acronyms – Attitude Of Gratitude – Quick Score Method (Subset)
Service and Supports – Agency
NATO = Not Able To Observe
Action Item
Table – People – The Middle Ground - Sorted By Stars Rank – Quick Score – Sorted by Quick Star Scores
Service and Supports (Stars) – Professionals – Quick Scores
Table – People – The Professionals - Sorted By Stars Rank – Quick Score – Sorted by Quick Stars
Parent Document
Context Probate – Special Needs Trusts (SNTs)
SNT = Special Needs Trust
Hand Delivery
Legacy Reports
New – The Middle Ground
The Bethany Rocks Assessment (TBRA)
TBRA (Beta) – Grades Full (16-Items)
Table – Results for Full TBRA – Satisfaction with The Middle Ground - Screenings
Add Resentments
Just today, December 9, 2016, our life coach suggested we add resentment management to this report. Using our STR (Proprietary) Protocol we are going to take thirty minutes to reflect on those people we resent. We have three classes: Those that achieved and get to practice stellar doctoring, those that worked against us (knowingly and not knowingly), and those that caused us significant harm (injury). ItSaFriday and we really can’t be angry with anyone just for today. :o)
Results Up Front (RUF) - Feature
As you will see we feature doctor TQN (Dermatologist) in our results up front section. This Christmas Report Card idea was born out of the idea to share our gratitude with our highest performing doctor. History - We first shared with doctor TQN for Christmas 2014 via a hand delivered Christmas Card. One of TQN’s strongest features was and is informed consent.
Comparative Reports
In two reports we have evaluated four of our doctors: BSL 2016 (1) - TQN 2016 (2) - CM 2016 (2) - Boyce 2016 - TQN 2016 (1)
Parent Document
07_BND_Comparative-Review_16090801_MD
MD Report Card and Gratitude for 2016 (Christmas Report Card)
Anon ID
|
# Of Appts
|
Location
|
Specialty
|
-
|
|||
CM
|
6
|
Garden Grove (GG)
|
Primary Care
|
TQN
|
>10
|
GG > Fountain Valley
|
Dermatology
|
BSL
|
5
|
GG
|
Behavioral Health
|
Notation: We here at MSG
haven’t submitted this, yet this is how we would score our MD Professional
Helpers for Services Rendered in 2016.
Patient Review – School Grade Point and Mark Grading (4.0 = A)
Report Card using extended Vitals dot Com format
www.vitals.com/doctors/
Patient Review – School Grade Point and Mark Grading (4.0 = A)
Report Card using extended Vitals dot Com format
www.vitals.com/doctors/
Aspect/Feature/Item
|
BSL 2016
|
TQN 2016
|
CM 2016
|
-
|
|||
Ease of Appointment
|
4.0
|
4.0
|
3.0
|
Promptness
|
4.0
|
4.0
|
3.0
|
Courteous Staff
|
3.0
|
3.0
|
3.0
|
Accurate Diagnosis
|
2.0
|
3.5
|
2.0
|
Bedside Manner
|
3.0
|
4.0
|
1.0
|
Spends Time with Me
|
3.0
|
3.5
|
1.0 (< 5 Mins)
|
Follow-up After Visit
|
1.0
|
3.0
|
1.0
|
Average Grade Points
|
2.9 = B
|
3.6 = A-
|
2.0 = C
|
BSL
|
TQN
|
CM
|
|
Aggregate Number Of
Grievances
|
Unknown
|
Unknown
|
Unknown
|
Recommend
|
Yes
|
Yes :o)
|
No
|
Keith Edward Torkelson,
MS: X:
________________________: Date: ___________
MSG Christmas Report Card (CRC)
MSG Christmas Report Card (CRC)
MD Report Card and Gratitude
for 2016 – Boyce is New
Anon ID
|
# Of Appts
|
Location
|
Specialty
|
-
|
|||
Boyce
|
2
|
Garden Grove
|
Ophthalmology
|
CM
|
6
|
Garden Grove
|
Primary Care
|
TQN
|
>10
|
Fountain Valley
|
Dermatology
|
We haven’t submitted this, yet
this is how I would score my MD Professional Helpers for Services Rendered in
2016.
Patient Review – School Grade Point and Mark Grading (4.0 = A)
Report Card using extended Vitals dot Com format
www.vitals.com/doctors/
Patient Review – School Grade Point and Mark Grading (4.0 = A)
Report Card using extended Vitals dot Com format
www.vitals.com/doctors/
Aspect/Feature/Item
|
Boyce 2016
|
TQN 2016
|
CM 2016
|
|
-
|
||||
01
|
Ease of Appointment
|
4.0
|
4.0
|
3.0
|
02
|
Promptness
|
4.0
|
4.0
|
3.0
|
03
|
Courteous Staff
|
3.0
|
3.0
|
3.0
|
04
|
Accurate Diagnosis
|
3.5
|
3.7
|
2.0
|
05
|
Bedside Manner
|
4.0
|
4.0
|
1.0
|
06
|
Spends Time with Me
|
3.0
|
3.5
|
1.0 (< 5 Mins)
|
07
|
Follow-up After Visit
|
3.0
|
3.5
|
1.0
|
Sum
|
24.5
|
25.7
|
14.0
|
|
Average Grade Points
|
3.5 = B+
|
3.7 = A
|
2.0 = C
|
|
Aggregate Number Of
Grievances
|
Unknown
|
Unknown
|
Unknown
|
|
Recommend
|
Yes
|
Yes :o)
Highly
|
No
|
|
Keith Edward Torkelson,
MS: X: ________________________: Date:
___________
Thank you for helping me out
with my healthcare needs!
Staff Reviews
We pondered quite a bit about how to rate using our Christmas Report Card system. We feel that the staff scores might best not be combined with the doctor’s score. With high performing doctors that staff more often than not drives their bosses scores down. Some offices take on interns and work-study people. If these trainees make an error in practice we feel it should not effect the primaries score. For the first time this year we separate out staff scores for three offices: Boyce, Nguyen, and Mojica. The titles for our staff assessments are: Ophthalmology 2016 - TQN 2016 Staff - CM 2016 Staff.
20160907-W: AnnoyMan (HealthMan-AVEY)
Doctor Boyce’s Tech was proud enough to state her name (Martha) and her role at the beginning of the appointment. We find that this is usual and customary. TQN’s Tech neither stated her name nor her role. An anonymous dermatology tech stated that she was going to do things different – she really didn’t deliver on this promise. The unidentified dermatology tech scores lowest on courtesy and bedside manner. The results of her freeze times are pending. It would be nice if she shared knowledge by describing the lesions using the proper terms. We have a lot of harmless “old age spots”.
Compare Appointments – Support Staff
We pondered quite a bit about how to rate using our Christmas Report Card system. We feel that the staff scores might best not be combined with the doctor’s score. With high performing doctors that staff more often than not drives their bosses scores down. Some offices take on interns and work-study people. If these trainees make an error in practice we feel it should not effect the primaries score. For the first time this year we separate out staff scores for three offices: Boyce, Nguyen, and Mojica. The titles for our staff assessments are: Ophthalmology 2016 - TQN 2016 Staff - CM 2016 Staff.
20160907-W: AnnoyMan (HealthMan-AVEY)
Doctor Boyce’s Tech was proud enough to state her name (Martha) and her role at the beginning of the appointment. We find that this is usual and customary. TQN’s Tech neither stated her name nor her role. An anonymous dermatology tech stated that she was going to do things different – she really didn’t deliver on this promise. The unidentified dermatology tech scores lowest on courtesy and bedside manner. The results of her freeze times are pending. It would be nice if she shared knowledge by describing the lesions using the proper terms. We have a lot of harmless “old age spots”.
Compare Appointments – Support Staff
Aspect/Feature/Item
|
Ophthalmology Staff 2016
20160908-TH
|
TQN 2016
Staff
20160907-W
|
CM 2016
Staff
|
-
|
|||
Ease of Appointment
|
4.0
|
4.0
|
3.5
|
Promptness
|
4.0
|
4.0
|
2.5
|
Courteous (Staff)
|
4.0
|
2.0
|
3.0
|
Knowledgeable About
Diagnosis (es)
|
2.0
|
3.0
|
3.5
|
Bedside Manner
|
4.0
|
2.0
|
3.0
|
Spends Time with Me
|
4.0
|
3.5
|
3.0 (< 5 Mins)
|
Follow-up After Visit
|
4.0
|
3.0
|
1.0
|
Average Grade Points
|
3.9 = A
|
3.1 = B
|
2.8 = B-
|
Boyce - Staff
|
TQN - Staff
|
CM - Staff
|
|
Aggregate Number Of
Grievances
|
Unknown
|
Unknown
|
Unknown
|
Recommend
|
Yes
|
Not this Tech
|
Yes
|
Table - Data (For
2016)
Calculations (For 2016 Staff) [REMOVED - BAD IDEA]
MD Report Card and Gratitude
for 2016
Introducing
We here at MSG are developing our HealthMan product bundle for release in 2017. This is the pre-sell for HealthMan and HealthMan Utilities.
Vitals V Healthgrades Format
All things being equal we would use Healthgrades Method more and more. For our in-house ratings such as MSG’s Christmas Card Report (CRC) we are using Healthgrades Methods for a standard foundation to build upon. When we need objective information about Rating Your Doctor (RYD) we collect up as much as we can from other sites such as Vitals.
Introducing
We here at MSG are developing our HealthMan product bundle for release in 2017. This is the pre-sell for HealthMan and HealthMan Utilities.
Vitals V Healthgrades Format
All things being equal we would use Healthgrades Method more and more. For our in-house ratings such as MSG’s Christmas Card Report (CRC) we are using Healthgrades Methods for a standard foundation to build upon. When we need objective information about Rating Your Doctor (RYD) we collect up as much as we can from other sites such as Vitals.
HealthMan Applied - PCP &
AnnoyMan HEDIS Driven Fitness Score (HDFS)
One of the utilities in our HealthMan Bundle is AnnoyMan. LiveX – After completing our yearly (HEDIS Prescribed) physical we reflect. Our PCP only pointed out our defects. So we begin addressing what we call a HEDIS Driven Fitness Score (HDFS).
HEDIS Driven Fitness Assessment
One of the utilities in our HealthMan Bundle is AnnoyMan. LiveX – After completing our yearly (HEDIS Prescribed) physical we reflect. Our PCP only pointed out our defects. So we begin addressing what we call a HEDIS Driven Fitness Score (HDFS).
HEDIS Driven Fitness Assessment
Parent Document
Assess_HEDIS_HDFA_16120801_Results
Results – AnnoyMan Utility from
HealthMan Powered by AVEY)
TimeStamp
|
Items Score/Items
|
HDFS
|
Qualitative
|
|
20161208-TH:
|
19/19
|
17.5 / 19 * 100 =
92.1%
|
Strengths
>>> Deficits
|
|
Array – Baseline Results for
MSG-HDFA V 2016-19 Items Beta (The Client “Us”) – HEDIS Derived Fitness Score
(HDFS)
Purpose (AnnoyMan)
MSG’s HEDIS Driven Fitness Assessment was designed to address deficits pointed out by our primary care physician (PCP) at our last (2016) HEDIS driven physical. He addressed only our deficits. We thought wow! We are doing pretty well. We informally observe about ten (10) of his other patients. Relative to them we appear to be doing pretty well. Here we share the results of our Beta version HEDIS Driven Fitness Assessment (HDFA). This version treats the some odd nineteen (19) HEDIS elements with equal weight. Over the course of 2017 we will refine it a bit. For every deficit such as diabetes or COPD a PCP might balance with an obvious strength such as a non-pot smoker, delivering a clean Substances Of Abuse (SOA) urine test or not being dependent on an inhaler. The physical was annoying.
Exhaustive Approach – Dobos
Purpose (AnnoyMan)
MSG’s HEDIS Driven Fitness Assessment was designed to address deficits pointed out by our primary care physician (PCP) at our last (2016) HEDIS driven physical. He addressed only our deficits. We thought wow! We are doing pretty well. We informally observe about ten (10) of his other patients. Relative to them we appear to be doing pretty well. Here we share the results of our Beta version HEDIS Driven Fitness Assessment (HDFA). This version treats the some odd nineteen (19) HEDIS elements with equal weight. Over the course of 2017 we will refine it a bit. For every deficit such as diabetes or COPD a PCP might balance with an obvious strength such as a non-pot smoker, delivering a clean Substances Of Abuse (SOA) urine test or not being dependent on an inhaler. The physical was annoying.
Exhaustive Approach – Dobos
Parent Documents
15_MDOC_Profile_16041301_Dobos
15_MDOC_Profile_16041301_Dobos_Introduction
Feature Doctor – Dobos
Earlier this year we processed
our material on doctor Dobos as one of out highest performing behavioral health
doctors. Here are the links if you are
interested in a more exhaustive approach.
Legacy - This Year’s Feature Doctor
Saturday, June 4, 2016
Keith E Torkelson - MS Introduces Dr. David M Dobos at Kaiser A Model Doctor On Call
Keith E Torkelson - MS Introduces Dr. David M Dobos at Kaiser A Model Doctor On Call
Friday, May 13, 2016
Dr David M Dobos, MD Kaiser Psychiatrist in Aliso Viejo, CA – Doctor On Call - Stats by TheDAG and Keith E Torkelson, MS
Dr David M Dobos, MD Kaiser Psychiatrist in Aliso Viejo, CA – Doctor On Call - Stats by TheDAG and Keith E Torkelson, MS
Feature - How Healthgrades
Works
Healthgrades - Wikipedia
Healthgrades - Wikipedia
“A US company that provides
information about physicians, hospitals and health care - Founded: 1998 - Key
people: Scott Booker (CEO) - Headquarters: Denver, United States - Industry:
Health care.”
Basically, Healthgrades appears to be an on-line registry of doctors and other health care practitioners. Healthgrades permits consumers to rate professionals online. There are other sites to Rate Your Doctor such as Vitals. Healthgrades commercial-of-the-shelf rating tool(s) are more comprehensive than Vitals. The most important thing we have taken note of was that the Healthgrades system to share ratings in Orange County California is underutilized. Most doctors have less than ten (10) submissions. One of our reference doctors, Boyce, has the most online ratings for our cohort of health professionals. Hint rate your doctors and staff so the score base approach numbers significance.
Basically, Healthgrades appears to be an on-line registry of doctors and other health care practitioners. Healthgrades permits consumers to rate professionals online. There are other sites to Rate Your Doctor such as Vitals. Healthgrades commercial-of-the-shelf rating tool(s) are more comprehensive than Vitals. The most important thing we have taken note of was that the Healthgrades system to share ratings in Orange County California is underutilized. Most doctors have less than ten (10) submissions. One of our reference doctors, Boyce, has the most online ratings for our cohort of health professionals. Hint rate your doctors and staff so the score base approach numbers significance.
Giving In-Kind
Part of our Attitude Of Gratitude
(AOG) spiritual approach is our year Giving-In-Kind (GIK) method. We chartered
our gifts-in-kind back on April 4, 2011.
We sought to repay those that helped us in times of hardship. Yet most of our helpers didn’t and do not
need help. For example we offer moving
services to those that help us move.
Yet so far none of our mover-helpers have needed to move. For example my
aunt (B 1925) refuses to let us modularize her garage in preparation for her
retirement and moving. This year we are
not offering formal invitations for giving it back. The GIK effort was transferred to this Christmas Report Card
Project.
Attitude Of Gratitude (AOG) – Spiritual Principle.
What we were grateful for in 2016
is far reaching. Across all
psychosocial domains we have achieved net gain this year. In a couple of domains we have hit it out of
the park. One of our strongest domains
is Technological Advance.
Rate Your Doctor
Why rate your
doctor? We do it to help them measure
their performance with the intent to offer a baseline from which to work. We hope that we help them with accountability,
transparency, and digital survivability.
We just wish to help them move from practicing to actual delivering
tangible results.
Promising Practice
For us this Christmas Report Card
looks like a promising practice.
Assessments
The assessments included here are of the following types. We have quick score method (QSM) assessments, commercial-off-the-shelf assessments, screening type assessments, fleshing assessments, and exhaustive assessments. The assessments included here were either pirated, modified or derived.
Normal Distributions
Assessments
The assessments included here are of the following types. We have quick score method (QSM) assessments, commercial-off-the-shelf assessments, screening type assessments, fleshing assessments, and exhaustive assessments. The assessments included here were either pirated, modified or derived.
Normal Distributions
Normal distribution may be
defined as a function that represents the distribution of many random variables
as a symmetrical bell-shaped graph. For
the most part our random variables are our satisfaction and performance scores
for individuals. Our distribution is a
bit skewed towards the right or favorable because we are focusing on gratitude.
CMS Stars
CMS Stars
The program that is at the center
of most of this study is Brand New Day.
When we were first enrolled 2012, BND shared their CMS Stars score with
our enrollment materials. In 2012 CMS
awarded BND 3.0 Stars. In 2016 CMS
again awarded BND 3.0 Stars.
Unfortunately for each of the A or 5.0 Star grades we report here there
must be an opposing low performer. We
really hope to help BND start moving up with their CMS Stars scores.
Christmas Report Card (CRC) Versions
-
|
||||
CRC Version
|
Code
|
Development
|
Credentials
|
Stage
|
-
|
||||
Professional
|
CRC-Pro
|
Well
|
MD & DVM
|
Developing
|
Middle Ground
|
CRC-MG
|
Well
|
Some
|
Testing
|
Para-partners
|
CRC-Para
|
Stayed
|
Any or None
|
Developing
|
Family
|
CRC-Fam
|
Complex
|
Any or None
|
Testing
|
Friends
|
CRC-Amigos
|
|||
Attorneys/Lawyers
|
CRC-LAW1
|
Last Minute
|
Esq.
|
New
|
-
|
Table – Christmas Card Report
(CRC) Development – At This Phase Most Are Quick Scored
Four (4) Doctors
Earlier we screened four of our doctors and three of the doctor’s staffs. The only doctor we addressed in depth was doctor Dobos.
Earlier we screened four of our doctors and three of the doctor’s staffs. The only doctor we addressed in depth was doctor Dobos.
Quick Score Method (QSM)
The quick score method is how
most people rate their satisfaction.
Early on we intentionally loaded our co-processor (mind) with four
variables and then addressed each helper.
The variables were: A timeframe, scope of our engagements, money
applied, and quality of the desired outcome.
In general for quick scoring we are mindful rather than form
driven. About all of those we scored a
quick score – an A score indicates we are highly grateful for having them in
our lives.
Acronyms – Attitude Of Gratitude – Quick Score Method (Subset)
Acronym
|
Meaning
|
||
AMB
|
As Measured By
|
||
ANON
|
Anonymous
|
||
AOG
|
Attitude Of Gratitude
|
||
BND
|
Brand New Day
|
||
CCCHC
|
Central City Community Health Center
|
||
CRC
|
Christmas Report Card
|
||
DMD
|
Dentist
|
||
LOG
|
Letter Of Gratitude
|
||
N/A
|
Not/Applicable
|
||
NATO
|
Not Able To Observe
|
||
OC-HCA
|
Orange County – Health Care Agency
|
||
PRN
|
As Needed
|
||
QSM
|
Quick Score Method
|
||
R
|
Retrograde/Retroactive
|
||
TBRA
|
The Bethany Rocks Assessment
|
||
UKN
|
Unknown
|
||
Matrix – Acronym Subset for Quick Score Results
CRC Quick Score Results
Parent Document - MSG-I_AOG_16111403_Tracker V2016
Order for Quick Score Results (5 Star System with 5 being best)
Order for Quick Score Results (5 Star System with 5 being best)
Service and Supports – Agency
Service and Supports – Middle Ground
Service and Supports – Professionals
Supports – Personal Network – Family
Supports – Personal Network – Friends
Service – Quick Score Attorneys Separate
Trends
All trends are flat unless stated other
All trends are flat unless stated other
Service and Supports (Stars) – Agency – Quick Score
ID
|
Role
|
Quick
Stars
|
Trend
|
Staff
|
Transaction(s)
|
|
BND - Admin
|
3.0
|
3.0
|
||||
CCCHC - Corporate
|
3.5
|
NATO
|
||||
Delta Dental
|
Insurer
|
3.0
|
2.5
|
Phone Call
|
||
Universal Care Dental
|
R-Old insurer and site
|
4.5
|
4.5
|
|||
Smile Wide Anaheim
|
4.5
|
4.5
|
||||
OC-HCA
|
R-Provider
|
4.0
|
5.0
|
|||
Table – Agency Satisfaction and Performance Score (5-Star
Method)
NATO = Not Able To Observe
R = Retrograde
Action Item
Request that Delta Dental change my dentist from current
assignment, Saeed, to Smile Wide.
Initiated by phone December 9, 2016 with Delta Dental Customer
Services. Change effective January 1,
2017. Note that a real person on the
Customer Service line is very difficult to reach and there is no menu option.
Service and Supports (Stars) – Middle Ground – Quick Score
Service and Supports (Stars) – Middle Ground – Quick Score
ID
|
Role
(ANON)
|
Quick
Stars
For Target
|
Trend
|
Staff
|
Transaction(s)
|
|
Boyce - UKN
|
N/A
|
N/A
|
||||
Inman - UKN
|
N/A
|
5.0
|
||||
Nguyen - UKN
|
N/A
|
4.0
|
||||
Beatrice
|
2.0
|
N/A
|
||||
Jeff Gibbs
|
2.0
|
N/A
|
||||
Sophia E
|
C/C w/BMH
|
2.0
|
3.0
|
|||
Zager
|
3.0
|
4.5
|
||||
Derek
|
4.0
|
N/A
|
||||
Gabriel
|
4.0
|
N/A
|
||||
Jessica
|
4.0
|
N/A
|
||||
Martha Gil
|
4.0
|
3.5
|
||||
Melody
|
4.5
|
N/A
|
||||
OC HCA
BMH
|
Control
|
4.5
|
4.5
|
|||
OC HCA
Rink
|
4.5
|
5.0
|
||||
Bethany
|
5.0
|
N/A
|
||||
OC HCA
KM
|
5.0
|
5.0
|
||||
Table – People – The Middle Ground - Sorted By Stars Rank – Quick Score – Sorted by Quick Star Scores
Service and Supports (Stars) – Professionals – Quick Scores
ID
|
Role
|
Quick
Stars
|
Trend
|
Staff
|
AOG - Letter
|
|
MD-Daniels
|
Experimental Medication
|
1.0
|
3.0
|
|||
DMD-Saeed
|
2.0
|
3.0
|
||||
MD-CM
|
PCP
|
3.0
|
3.5
|
|||
OC HCA
Inglis
|
Behavioral Health
|
4.0
|
4.0
|
|||
MD-Bera
Expected
|
Behavioral Health
|
5.0
|
3.5
|
|||
MD-Boyce
|
Ophthalmology
|
5.0
|
4.0
|
|||
MD-BSL
|
Behavioral Health
|
5.0
|
3.5
|
|||
MD-TQN
|
Dermatologist
|
5.0
|
4.0
|
20161130-W
|
||
Inman
|
Optometry
|
5.0
|
5.0
|
|||
Table – People – The Professionals - Sorted By Stars Rank – Quick Score – Sorted by Quick Stars
NATO = Not Able TO Observe
Supports (Stars) – Personal Network – Family – Quick Scores
ID
Cipher
|
Role
|
Quick
Stars
|
Trend
|
Staff
|
AOG - Letter
|
|
ASK
|
:o(
|
4.5 (*)
|
Me
|
|||
CDB
|
Subsidy
|
5.0
|
N/A
|
|||
CMF
|
4.0
|
N/A
|
||||
CSK
|
4.5
|
N/A
|
||||
DNF
|
4.5
|
N/A
|
||||
EAK
|
5.0
|
N/A
|
||||
JMB
|
Therapy
|
5.0
|
Decreasing
|
4.5 Michael
|
||
KGT
Aurora |
Subsidy
|
5.0
|
N/A
|
|||
LAK
|
4.0
|
CSK 5.0
|
||||
Table – Supports – Personal Network – Family – Quick Score
(*) – We have failed to come up with a measurement that reflects ASK’s true nature
(*) – We have failed to come up with a measurement that reflects ASK’s true nature
Supports (Stars) – Personal Network – Friends – Quick Scores
ID
|
Role
|
Quick
Stars
|
Trend
|
Staff
|
AOG - Letter
|
|
KEW
|
1.0
|
1.5
|
||||
Matt N.
|
2.0
|
2.5
|
||||
Brian N.
|
A Landlord
|
3.0
|
3.0
|
|||
JNZ
|
3.0
|
N/A
|
||||
Julie Paulino
|
A Landlord
|
3.0
|
4.0
|
|||
Mark B
|
3.0
|
N/A
|
||||
Tom S
|
4.0
|
N/A
|
||||
Alan B
|
Life Coach
|
5.0
|
N/A
|
|||
Gerard
|
5.0
|
N/A
|
||||
GS
|
Promoter
|
5.0
|
Us
|
20161125
|
||
MS
|
Rule Maker
|
5.0
|
Us
|
20161126
|
||
Gerard EG
|
5.0
|
N/A
|
||||
Table – Supports – Friends – Quick Score – Sorted by Quick Stars – 3.0
Stars is a good cut-off
3.0 Star Cut-Off
3.0 Star Cut-Off
Unless we can somehow reframe and revitalize some of the relationships
scoring less that or equal to 3.0 we probably will not invest much effort in
them for 2017. Some of these people had
important roles and will have to be replaced.
Parent Document
Assess_CRC_Rate_Your_Lawyer_LAW1_16120803_Results
New and Improved – Rate Your
Attorney (RYA)
At the last minute we decided to
cross over to MSG’s LAW1 division and rate some of our attorneys. Her we focus on Probate attorneys. Somehow we have to recoup losses about
Probate. In general Regina Campbell was
the worse attorney we ever retained. Quick Score for Rate Your
Attorney (RYA).Context Probate – Special Needs Trusts (SNTs)
Search TorkBase “snt”
-
|
|||||
Attorney
|
Nature
|
Note
|
Comment
|
Quick Score
|
|
-
|
|||||
Peter S. Stern
|
Reference
|
Educational
|
A
|
||
Regina
M. Campbell
|
Engaged as 1st SNT
Helper
|
Legate, Law, and Campbell
Invoice
|
Charged greater than 10% of the
whole fund to set up the trust
|
D
|
|
Richard Huettl
|
Engaged as 2nd SNT
Helper
|
Free consult
Declares Campbell bilked the
Trust
|
Current SNT Attorney
|
B
|
|
Phillip
C. Lemmons
|
Neutral Help
|
Removed us from the
distribution of lessons produced by his office
|
Represents the disabled
consumer - Focuses on suing the trustee
|
B
|
|
-
|
Table – Quick Score Method
Results for Rate Your Probate Attorney
SNT = Special Needs Trust
Attorney Quick Score – FYI –
[LINKS HELD BACK]
Using a search engine of your
choice, search all or any attorney by name and you will come up with their
website(s). Remember they specialize in
probate issues.
20161209-F: Health Related Engagements
20161209-F: Health Related Engagements
Now using Google we search for
Health Related Engagement (HRE). We
still find no other using our term. We
have been using this term since 2012.
We have shared it in some of our posts.
Just let it be known you heard of the HRE concept from us here at
MSG. We intend to develop our HRE
concept next quarter (winter 2017).
Briefly, each HRE gets counted.
Next we count the HRE’s associated with our primary provider Brand New
Day. As of today, December 9, 2016
(ItSaFriday!), we have attended forty-three (43) BND driven HREs out of a total
of eighty-three (83). Before BND we never knew we needed such an intensive
Level Of Care (LOC). We are very
grateful for all of their services and no so for their supports.
Hand Delivery
Once again we hand deliver
individualized Report Cards by hand to our best performers. As routine we gave TNQ Report to him
personally. Our first TQN Report Card
was dated December 13, 2014. We have
already delivered his 2016 Christmas Report Card by hand delivering it to
him. We also gave doctor Boyce an
individualized report by hand. For
doctor Boyce we put in some trick material to determine if he reviewed our
submission. If doctor Boyce reviewed
our work there was little indication.
Legacy Reports
We are leaving out our legacy
reports such as those from 2015 because the trends seem to be flat. This means few of those evaluated here are
vastly improving or have a significant negative slope in performance over time.
New – The Middle Ground
We are working on a Definition for
The Middle Ground. Middle Grounders are
not core to the Medical Model (MD & DVM).
Middle Grounders are not Attorneys.
Middle Grounders are otherwise those paid to help such as Social
Workers, Therapists, and Program Directors.
The Bethany Rocks Assessment (TBRA)
In the process of fixing a two
medical errors (medication errors) earlier this year we got quite
frustrated. Eventually we ironed it
out. In the process of fixing the error
we identified another resource. He name
is Bethany the Behavioral Health Nurse.
Because we are so grateful for her helping us we came up with our The
Bethany Rocks Assessment. We will apply
it in the future PRN to the middle grounders.
We applied it to an MD (ASK) but it doesn’t seem to reflect her
achievement and performance well.
Because TBRA is in development we opted to not include it.
TBRA (Beta) – Grades Full (16-Items)
TimeStamp
|
Helper
|
Role
|
WWPS
HCV
|
Stars
|
Mark
|
|
20161121-M
|
Bethany
|
Behavioral Health Nurse
|
91.7
|
5.0
|
3.67 = A
|
|
20161125-F
|
Doctor ASK
|
MD & PhD
Partner
|
56.3
|
3.0
|
2.25 = C
|
|
Table – Results for Full TBRA – Satisfaction with The Middle Ground - Screenings
Middle Ground Service and Support
Team
Christmas Report Card (CRC) Middle Ground Version
Christmas Report Card (CRC) Middle Ground Version
The Bethany Rocks Assessment
(TBRA) – Quick Score (Grades)
TimeStamp
|
Helper
|
Role
|
Mark
|
Stars
|
WWPS
HCV
|
|
Current
|
Gary Zager
|
LMFT - Professor
|
B+
|
4.0
|
ALL
Stayed
|
|
Current
|
Rick Marks
|
Enrollment Officer
|
A
|
5.0
|
||
Current
|
Sofia Emamian
(***)
|
CSW > LCSW (?)
Executive Director of BH
|
C
|
3.0
|
||
Current
|
Martha Gil
|
RN (?)
|
A-
|
4.5
|
||
Current
|
Mary Hale
|
MS
Executive Director
(Control)
|
A
|
5.0
|
||
Current
|
Jeffery A Nagel
|
Agency Operations Manager
|
B
|
4.0
|
||
Retro
|
Mark Refowitz
|
Agency Director
|
A
|
5.0
|
ALL Stayed
|
|
Retro
|
Joyce Alessi
|
LCSW
|
B+
|
4.0
|
||
Retro
|
Laura Adams
|
MFT
|
B+
|
4.0
|
||
Retro
|
Heather Rink
|
LMFT
|
A
|
5.0
|
||
Retro
|
Diana Shipley
|
Service Chief
|
A
|
5.0
|
||
Retro
|
Charm
|
Psychologist
|
A-
|
4.5
|
||
Retro
|
LaTonya Tingstad
|
LCSW - Teacher
|
A-
|
4.5
|
||
Retro
|
Diana Meier
|
LCSW
Program Director
|
A
|
5.0
|
||
Table – Assessment Focused on The
Middle Ground Quick Score: 20161202-F: Last Window for Updating 2016
Performance Grades: Mindful of The Bethany Rocks Assessment (TBRA).
Research Links on Separate Page
Research Links on Separate Page
(***) Due to lack of contact or opportunities to
observe the practitioner earned the score of the overall program (3.0 stars per
CMS).
Reference By Name
In the beginning of our Blogging
(2012) we ciphered almost all our people’s names. It was partially due to discomfort about sharing the truth about
our providers and associates. We feared
being dropped. Even though BND corporate
has written us twice that this could not happen – “we will not drop you” – we
still are a bit anxious when it comes to using real names. As an indicator for our improvement with our
behavioral health we have shared an all time high of real names. The names that remain ciphered are those
likely to cause the biggest conflicts of interest.
Concerns - Corporate or HealthMan (Powered By AVEY)
In 2017 we here at MSG are readying to release our HealthMan bundle. We just did a Google search for “HealthMan”. We get four (4) hits about the same operation. Some of the items that the existing HealthMan addresses are: ” Tariffs, Professional Interests, Commercial Interests, Networking, and Costing Assessment”. Our MSG HealthMan is significantly different thus we are keeping the name with a modification – HealthMan-AVEY. One of HealthMan-AVEY’s prime features is a more direct approach to handling concerns. Rather than go through channels such as filing a grievance we go directly to Blog. Our Medication Error Complaint (2016) was not solved sufficiently by corporate we had to fix it ourselves. The benefit was that we now know where Bethany fits into our puzzle. Yeah! Bethany Rocks.
Concerns - Corporate or HealthMan (Powered By AVEY)
In 2017 we here at MSG are readying to release our HealthMan bundle. We just did a Google search for “HealthMan”. We get four (4) hits about the same operation. Some of the items that the existing HealthMan addresses are: ” Tariffs, Professional Interests, Commercial Interests, Networking, and Costing Assessment”. Our MSG HealthMan is significantly different thus we are keeping the name with a modification – HealthMan-AVEY. One of HealthMan-AVEY’s prime features is a more direct approach to handling concerns. Rather than go through channels such as filing a grievance we go directly to Blog. Our Medication Error Complaint (2016) was not solved sufficiently by corporate we had to fix it ourselves. The benefit was that we now know where Bethany fits into our puzzle. Yeah! Bethany Rocks.
Add Resentments
Just today, December 9, 2016, our life coach suggested we add resentment management to this report. Using our STR (Proprietary) Protocol we are going to take thirty minutes to reflect on those people we resent. We have three classes: Those that achieved and get to practice stellar doctoring, those that worked against us (knowingly and not knowingly), and those that caused us significant harm (injury). ItSaFriday and we really can’t be angry with anyone just for today. :o)
#MGM
#ElementaryMyDearWatson
#ElementaryMyDearWatson
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