The Torkel Saga 2059: 2017

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Keith E Torkelson Reviews Chapman Board and Care In Scope of Alleged Unprotected Battery Complaint - Circa 2012 – Jurisdiction - California Department of Social Services (CDSS)

Blogs

The Torkel Sagas

Housing [PENDING CHARTER]

Exhibits

Outline of Content

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Content	Note	Detail
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Case Brief - Argument
Community Partners
Dedication	Family
Inspiration	CDSS
List of Complaints
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Complaint Form Incident Capture Form	Beta Version
Sample Complaint Involving Chapman Board & Care	20170908-F
Mismanagement Features	Failed to Protect Battery	Bridge of Nose
Living Arrangements
Impetus	Housing Survey Development (HWCGWA)	Housing What Could Go Wrong Assessment
Chapman Board and Care (CBC) Model	17 – Item Beta
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California Department of Social Services	CDSS Page
Discriminatory Act	Allegation	[INSERT IMAGES]
Deficiencies
Comparative Housing
Cast Of Characters	20171208-F	SCA
08/07/2015 – California	20171208-F	Redirect
Complaint Investigations
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Search for Chapman	Department of Social Services	CDSS
Accountability	Complaint Rate	[INSERT IMAGES]

Here Was The News!	Murder 2014
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20171213-W: Outline of Content

Case Brief – Failed To Protect

This is a formative report for Fall Quarter 2017. To the point: MSG’s principal, i.e. the highest authority with MSG, Keith E Torkelson, had his nosed broken (2012) while staying temporally at the Chapman Board and Care Campus in Garden Grove, California. This report addresses events that occurred during the first six (6) months about 2012. The perpetrator “Mike” had just shoved “Lynda” to the ground (See exhibit A). Keith came to her aid. She indicated this was usual and customary behavior for “Mike”. “I don’t need help getting up!” Upon returning to a position near “Mike”, Keith received a broken nose from “Mike’s” right fist. No police report was filed and no medical care was arranged. Mr. Torkelson has a permanent scar tissue on the bridge of his nose. On behalf of Mr. Torkelson, MSG had trouble delivering the report because one Chapman’s administrators, Mathew, was Mr. Torkelson’s friend. The California Department of Social Services inspired us to publish this material in that it may help other people out with housing in times of hardship.

Department of Social Services (CDSS)

“The mission of the California Department of Social Services is to serve, aid, and protect needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility, and foster independence. CDSS is comprised of more than 4,200 employees who are responsible for the oversight and administration of programs serving California's most vulnerable residents.”

Department of Social Services (CDSS) - State of California

http://www.ca.gov/Agencies/Social-Services-Department-of

Dedication

On this Wednesday the 13^th of December we charter our Family Grieving Day (FGD). We dedicate this report to our family members passed. One, the oldest male child, in our family died on his bachelor party night in an automobile accident. He died on December 13 1969 around 3:33am. We also dedicate this to Chapman Board & Care (CB&C) resident Linda S. who Died Too Young (DTY).

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[FIND PHOTO OF LINDA S AND JOAN]
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In Honor & Memory Of – CBC Resident Linda S
We met Lynda S during a brief and satisfying stay at Chapman Board & Care (2005). She slowly decayed and Died Young. For Lynda S the Chapman Environment was Safe yet not Healthful.
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List of Complaints

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#	Complaint AH=Addressed Here P=Pending	Class	Note
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1	Assault and Battery – (AH)	Healthful Environment Consumer Safety
2	Stolen Property (P)	Theft Replacement Cost $700-$1000 USD	We just want it all returned
3	Out of Date Fire Extinguishers Tagged all extinguishers (P)	Consumer Safety	Not up to code
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Table – List of Complaints Pending with Chapman Facilities: Last Reviewed: 20171213-W:
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Ditto Quote (Judge Judy, 2017)

“I protect those who cannot protect themselves”

Images – Evidence Up Front

Exhibit A: Lynda on the pavement

Exhibit B: Mr. Torkelson’s broken and lacerated nose

Exhibit C: 20171210-SUN: Scar Tissue

Lynda Routinely Battered

Mr. Torkelson - Lacerated and Broken Nose (2012)

Mr. Torkelson

Scar Tissue after Treatment by Dermatologist

Inspiration

CDSS Public Site > Reporting > File a Complaint > CCLD Complaints

http://www.cdss.ca.gov/Reporting/File-a-Complaint/CCLD-Complaints

[SNIP]

“Remember, when you report suspected violations, you not only protect individuals in care facilities, but also perform a service to your community.” (CDSS, 2017)

Complaint Form Incident Capture Form

Beta Version
Complaint Form – Chapman Board and Care – IMD – Assault & Battery

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Profile	Note	Comment
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Name of Complaint	Physical Abuse Assault & Battery	Broken Nose Un-Safe Environment Failed To Protect
Last Name	Torkelson
First Name	Keith
Middle Name	Edward
Address	N/A	Not Disclosed
City	Santa Ana
State	California
Zip Code:	92704
Telephone	N/A	Not Disclosed

E-mail Address	Method of Contact	Ktork46@yahoo.com

Facility	Chapman Board & Care	Chapman Facilities Cluster
Medical Records	[NONE]
Evidence	2 Photographs
Timeframe	1^st Half of 2012
Desired Outcome	Benefit Other Protect Via Protection	Including CDSS Apply Assessments
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Table – Complaint Form Incident Capture Form - Beta Version: Last Reviewed: 20171213-W:
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Name of person of persons the complaint is against:

20171208-F – Cast Of Characters (Belligerents)

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Cast	Role	Note	Relation Status
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Pushed Lynda	Lynda (2)	Abused & Battered	OK
Ben Bacud	Facility Manager		Unknown
Brian Nazereno	Manager	West Eden Manor	Good
Bryson Nazareno			N/A
Chris	AKA Matt	Perpetrator
Died Too Young Linda S	Linda (1)
Harmonic William	Positive Relationship		Excellent
Kimberly Lyman	Licensing Program Analyst	LPA	CDSS - Remote
Liberty Tugaff	Therapist	Very Kind and Nice	Excellent
Matt Nazereno (Matthew Nazareno)	Administrator		Was a Friend now Diminishing
Scary Elizabeth	Ground Keeper	Brandished Machete	Poor
Valarie Cook	Licensing Program Analyst	LPA	CDSS
Violent “Mike”		Perpetrator	Probably KIA by now
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Roster – Cast of Characters About Battery Claim: Last Reviewed: 20171213-W:
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Deficiencies In Scope

https://secure.dss.ca.gov/ccld/TransparencyAPI/api/FacilityReports?facNum=306000801&inx=0

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Deficiency	Chapman	Shank’s Truck Stop
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Failed to Protect	X (Met)	Not Met
Unsafe Environment	X	Not Met
Environment Did Not Promote Health	X	Not Met
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HEALTH AND SAFETY	X	Not Met
FIRE CLEARANCE	[PENDING]
BUILDING AND GROUNDS	X	Not Met
HEALTH RELATED SERVICES	X	Not Met
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Table – Deficiency Scorer – Meeting a Deficiency is a Bad Things – Shank’s Truck Stop is our Control for this Table – STS offers some of the same services as does Chapman.

20171213-W: Metadata – CDSS For Our Files [HELD BACK]

Disability Management – Comparative Housing Satisfaction – Quick Score

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Facility	City	Protective	Safe
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Eden Manor (Our Deficit Control)	South Gate	No	No
West Glen Manor	Westminster	No	No
Chapman Board & Care Campus (2005)	Garden Grove	Yes	Yes
Chapman Board & Care Campus (2012)	Garden Grove	No	No
Wits Inn	South Laguna	Yes	So-So
Shanks Truck Stop	Santa Ana	Yes	Yes
Castilian Hall	Davis	Yes	Yes
WTRC	Westminster	Yes	Yes
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FYI – Establishing Credibility - Eden Manor Objective

Eden Manor - 8921 California Ave, South Gate, CA - Phone Number ...

https://www.yelp.com/biz/eden-manor-south-gate

20171213-W: Rating: 1 - ‎1 review of Eden Manor

7/24/2017 (Yelp Report)
“This place is horrible! I have lived near Eden manor for over a decade and it is horrible! If you care for your loved one please do no send them here. I have see people live at Eden manor for several years and only becoming worse after time. They do the bare minimum for there residents and do not provide proper service and care taking.”

20170908-F: Sample Complaint Involving Chapman Board & Care

Transparency CDSS Sample Complaint - Chapman

[INSERT]

Figure – Sample Complaint – 20170908-F – Page 2 of 2: Last Reviewed: 20171213-W:

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Mismanagement Features – Battery – Nose – Failed to Protect
Here Is The News!

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Feature	Note	Detail
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Complaint	Not Appropriately Protected Unsafe Environment	Battery Broken Nose [SEE PHOTOS]
When	April-May 2012
Who	Belligerents	Bryson Nazereno & Matt
What	Unsafe Environment Unreported Battered While Trying to Protect	No Medical Care Provided Client states “I have a permanent scar”

How	Naive to risk	Punched in the face by Mike another consumer
Why	Came to aid of female consumer that Mike pushed off her feet down to concrete	Mike a trusted person became untrustworthy [SEE PHOTO]
Supporting Material	Select Photos	Repeated photo share
Nature of Discrimination	[BONUS - SEPARATE]
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Table – Incident Management Features (Beta Version): Last Reviewed: 20171213-W:

How is it Psychological Testing?

Assessing soundness of mind and body before complaining. As doctor Deutsch would say: “Reality Testing Intact. Results retained.
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BHOH	Blue House Of Hope AKA Chapman Board and Care Facilities
STS	Shank’s Truck Stop
R	Retroactive

Housing What Could Go Wrong Assessment (HWCGWA)

Chapman Board and Care (CBC) Model (17 Item Beta)
Molded From CBC LiveX (2005 & 2012)
A Survive – Safe – Secure Assessment (Triple S)
Safety might be described as the quality or state of being secure.

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##	Right (Humane Entitlements)	BHOH 2012-R	STS 2017
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01	Did the organization provide you security	0.00	1.00
02	Did the staff help you feel safe (safety)	0.00	1.00
03	Did you feel protected	0.00	0.50
04	Free from attack (violence and physical abuse)	0.00	0.75
05	Free from crime	0.00	0.75
06	Free from drama	0.00	0.00
07	Free from drugs in the environment (Healthful environment)	0.00	1.00
08	Free from sabotage	0.50	0.50
09	Freedom from anxiety (Healthful environment)	0.00	0.75
10	Freedom from danger (safety)	0.00	1.00

11	Freedom from fear	0.00	1.00
12	Freedom from physical abuse (safety)	0.00	1.00
13	Freedom from the prospect of being dropped or dumped	0.50	0.75
14	Freedom from theft	0.00	0.75
15	Level of safety	0.00	1.00
16	Level that one’s property was secure	0.00	0.50
17	Peace and harmony at nighttime (Healthful environment)	0.00	0.25

	Score MAX = 17.0 SUM/Score MAX =	1.0/17	12.5/17
	% Safe – Secure – Survivable = (Safety Score)	5.9%	73.5%
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Matrix – Date Scored: 20171208-F: MSG’s Triple S (Safe-Secure- Survive) Assessment

Context Housing – What Could Go Wrong: Last Reviewed: 20171213-W:

California Department of Social Services (CDSS) Page

Encouraged to Complain
CDSS Public Site > Reporting > File a Complaint > CCLD Complaints

http://www.cdss.ca.gov/Reporting/File-a-Complaint/CCLD-Complaints

Reporting › File a Complaint

“Remember, when you report suspected violations, you not only protect individuals in care facilities, but also perform a service to your community.” (CDSS, 2017)

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Complaint Instructions

“First, try to resolve minor concerns or differences with the provider. If your concerns are still not addressed and you believe that the provider is breaking licensing laws, a complaint should be filed. Call 1-844-LET US NO / 1-844-(538-8766) Your name will remain anonymous unless you give us permission to use it.”

“If you believe there is physical or sexual abuse involved, you should also report it to local law enforcement.”

Facility Class - Adult Residential Facilities: (includes Social Rehabilitation Facilities)

FYI - CDSS – Social Services
https://secure.dss.ca.gov/CareFacilitySearch/

New: California law has changed. The term “unsubstantiated” will be used for allegations that don’t have enough evidence to prove that they happened. In the past, these were called “inconclusive.” See Provider Information Notice (PIN) 17-02 available under the CCLD section of the website for more information.
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Bonus Subject - Alleged Discriminatory Act
At the time of this complaint, due to disability Mr. Torkelson says “I had trouble protecting ourself”. Due to disability he did not receive usual and customary help associated with institutional care. Again Mr. Torkelson states, “he tried to help out a gal that the perpetrator “Mike” had pushed to the ground. The perpetrator’s name is “Mike”. When Mike saw that Mr. Torkelson came to her aid he started talking angrily in a language “I DON’T understand”. This was potentially the Assault element. In Mr. Torkelson’s words:

I was standing within four (4) feet of him. When I turned to look at him he punched me in the nose. The impact threw me to the ground on my back. I got up then grabbed my nose and felt it. Due to “Mike’s” punch my nose was bleeding and smashed. On this day I lay testimony Mike battered us by breaking our nose. The facility did nothing to help us. We were not taken to the hospital. No police report was filed. On this date 20171213-W over five (5) years later we host a permanent scar on the bridge of our nose. We believe we as a minimum we were Neglected Abused and Battered.
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[INSERT IMAGES]

[DITTO]

Mr. Torkelson's Broken Note

Occurred at Chapman (Circa 2012)

Chapman Resident Pushed to Concrete

Quality of Self Care

Related to Quality of Living Arrangements

Research – Search for Yourselves
Query “matt nazereno garden grove ca”

DSS (CDSS) Redirects

Mentally Challenged Population
Estimated Average Client Contracts (50)

Feature Topic – Objective - Here Was The News!
Danger and Opportunity – Safety @ Chapman Board & Care (CBC)

20171213-W: Link Still Active
Woman, 49, Admits To Murdering Roommate In Garden Grove, Police Say

http://losangeles.cbslocal.com/2014/02/21/police-investigating-homicide-in-garden-grove/

“Feb 21, 2014 - GARDEN GROVE (CBSLA.com) — A 49-year-old woman confessed to killing her roommate in Garden Grove, according to police. Fire officials responded to a “female in cardiac arrest” around 11:05 a.m. Friday at Chapman Board and Care, located at 10811 Chapman Avenue. When personnel arrived on the scene, they found the victim, identified as 50-year-old Hoa Sui, with apparent lacerations around her face and neck. Police later determined the death was suspicious. During the investigation, Sui’s roommate, Lucie Wardell, admitted to the crime, authorities said. She was booked on suspicion of murder and is being held at the Orange County jail. The motive behind the homicide is unknown.”
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Evidence – Chapman Complex Alumni – Cast of Characters

[PLAN LABEL - 20171215 - ItSaFriday!

Chapman Campus Life
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Images Applied

Lynda S

Has Been Pushed to Concrete by "Mike"

Next "Mike" Punched Mr. Torkelson in the Nose

Best Photo We Have of Mr. Torkelson

Wound on Bridge of Nose